Overview
In India, 93% of consumers check online reviews before hiring a local service business. A single unresponded negative review or a rating below 4.0 can cost you thousands of rupees in lost bookings every month — invisibly, silently, without you ever knowing. Online Reputation Management is not about hiding bad reviews. It's about systematically creating so many positive reviews that your rating becomes an undeniable competitive advantage.
We implement a proven 4-part ORM system: capture positive reviews automatically after every completed job, filter potentially negative feedback into a private resolution loop before it reaches Google, respond to every review professionally, and monitor your reputation across all Indian platforms — Google, JustDial, Facebook, and Sulekha — in real time.
Core Benefits
5-Star Velocity System
Automated WhatsApp review requests sent 2–4 hours after service completion — achieving 25–40% review conversion rates.
Negative Feedback Filter
Unhappy customers are directed to a private feedback form before they post publicly — allowing you to resolve issues offline.
Professional Review Responses
Every review — 5-star or 1-star — is responded to within 24 hours with professional, brand-appropriate replies.
Fake Review Removal
We identify and formally dispute fake, competitor-planted negative reviews through the correct Google flagging processes.
Reputation Widgets
Live-updating review widgets on your website that stream your best Google reviews — turning reputation into direct conversions.
Competitor Tracking
We monitor the review counts and ratings of your top 3–5 local competitors weekly so you always know where you stand.
What’s Included
How It Works
Reputation Audit
We audit your current rating, review velocity, response rate, competitor ratings, and fake review risk across all platforms.
Velocity System Setup
The automated post-service WhatsApp review request sequence is built and connected to your WhatsApp Business API.
Negative Filter Deployment
A private customer feedback portal is set up — customers with a bad experience are directed here instead of Google.
Active Management
We monitor every new review across all platforms, respond within 24 hours, and escalate any 1-star reviews for immediate attention.
Monthly Reporting
You receive a monthly ORM report showing rating progress, review count, response rate, and competitor comparison.
Typical Client Results
Who Is This For?
This service is designed specifically for Indian service-based businesses. It works best for:
Frequently Asked Questions
We can dispute and request removal of reviews that violate Google's policies (fake reviews, spam, competitor attacks, reviews from non-customers). Genuine negative reviews from real customers cannot be removed — instead, our system prevents most negative experiences from reaching Google in the first place through the private feedback filter.
After a service is completed, the customer receives an automated WhatsApp message asking them to rate their experience (1–5 stars). If they rate highly (4–5), they are directed to leave a Google review. If they rate poorly (1–3), they are directed to a private feedback form — giving you the opportunity to resolve the issue before it becomes a public review.
Yes. We never pay for reviews, generate fake reviews, or violate Google's Terms of Service. We simply make it easier for genuinely happy customers to leave reviews, and give genuinely unhappy customers a direct channel to reach you privately.
Most clients see a meaningful uptick in review count within the first 30 days. Rating improvements (a higher average star score) typically take 60–90 days as the volume of new reviews starts to outweigh older lower ratings.
Yes. Standard ORM covers Google Maps, JustDial, Facebook, and Sulekha. Additional platforms (Practo, Housing.com, etc.) can be added based on your industry.
Make your reviews your most powerful sales tool.
Talk to our experts and get a customised growth plan for your business.